India is referred to as the back office of the world owing mainly to the Information Technology-enabled Services (ITeS) sector. According to NASSCOM, the revenue of the information technology sector has grown from 1.2% of the Gross Domestic Product (GDP) in 1997-98 to an estimated 5.8% in 2008-09. ITeS, which started with basic data entry tasks over a decade ago, is witnessing an expansion in the scope of its services to include increasingly complex processes involving rule-based decision making and even research services requiring informed individual judgment. It now offers services such as Knowledge Process Outsourcing (KPO), Legal Process Outsourcing (LPO), Games Process Outsourcing (GPO) and design outsourcing, among others.
With its naturally competitive advantage India is likely to play a huge role in various segments of the ITeS industry. And according to a new Gartner report, the share of Indian BPO vendors will be 10% of the total global market by 2010, up from the current 5%. The Indian animation industry is rapidly growing as a major outsourcing hub. The Indian KPO sector is estimated to become a US$ 10 billion industry by 2012, from the current size of US$ 4 billion. BPOs, whether in e-Publishing or in Engineering Services Outsourcing, are poised for tremendous growth.
DSSPL has kept pace with the phenomenal impact of the Indian ITeS industry on the global market. We have chosen to concentrate on niche requirements in this space. We have recruited Country Heads, LOB Heads, Operations Heads, Transitions Heads, and Functional Heads in Sales, Business Development, Quality, Finance and Accounts and HRO for some of the biggest names in the business. Critical leadership roles have been the focus in many of the search assignments in the BPO / KPO and e-Publishing spaces.
It is tremendously exciting to be at DSSPL at this juncture, to be a part of a team which has earned the respect of clients. The fact that our services are in tune with the latest trends in the industry and that they are greatly value-added, ensures that our clients keep coming back to us.
Smita J Nair